If shipping instructions are not indicated on your order form, Glad Tidings will ship UPS Ground Service. Be sure to indicate UPS service needed on order form.

      • 2-Day Rush Guaranteed to ship 2 working days after official day of receipt.
      • 1-Day Rush Guaranteed to ship 1 working day after official day of receipt.

If you request a RUSH service, you must specify “Guaranteed Rush” on the order. Rushes ship according to the level of rush (1- or 2-day) if proof approval is received by 9 a.m. Dallas time the day of scheduled shipment.

All vellum orders require one extra day. Price does not include assembly. See price list for additional charges.

Additional lines accepted at no charge up to total of ten lines. Each line over ten “printed on invitation” will be charged extra per line. Right and left comer lines count as separate lines. Copy can be printed on both sides of folded cards.

See price list for extra line charge on ALL printed items.

TYPE

The type shown on album or deck sample will be used unless otherwise indicated. Type size can be modified depending on space limitations. (You must indicate if you want larger or smaller type than shown on sample). A different type style from that shown on the sample can be substituted as long as the style is selected from another Glad Tidings sample or from sample type face list. Be specific, state the FULL type name (giving the sample number you selected from is also helpful). Glad Tidings cannot be responsible if customer is displeased with an invitation when the type style has been changed from the sample shown. Each invitation layout is designed to a particular type style. When the type is changed, the look of the presentation may change.

LATE COPY CHANGES

If changes are requested after type has been ordered (but before invitations are printed), there could be an extra charge. See price list for special service charge.

CUSTOM DESIGNS

Special designs can be created on a custom basis for orders of 500 or more. Call for estimate. Client’s illustration, logo or calligraphy accepted at no extra cost if camera-ready art.

QUANTITY DISCOUNTS

Available for large quantity orders that we print.

500 - 900 ... 5% discount; 1000 -1999... 10% discount; 2000 or more... 15% discount.

Dealer must ask for discount.

DISCOUNTS apply to stock only. Out of pocket costs not included.

MULTI-COLOR INK / 2-SIDED PRINTING

Takes an extra day in production. Includes backsides of invitations, 2-sided response or insert cards, multiple colors of ink. See price list for special service charge(s).

QUANTITY/QUALITY VERIFICATION

Glad Tidings checks all orders for quantity and quality before they leave our plant. However, human error can occur. The dealer is responsible for checking these before the order leaves the dealership. We cannot be responsible if problems occur without store verification. We must be notified within 3 working days after receipt of order.

ADDITIONAL ENVELOPES

If required, extra envelopes may be ordered. See price list for costs.

EARLY ENVELOPES

Blank or imprinted envelopes can be shipped in advance of full order. See price list for special service charges.

INK COLORS

No charge for one color ink. There is a charge for each additional color (see price list) and one production day must be added for each color. Select from colors shown on the ink color list or the ink page in your folder or album. You must specify color desired. Be specific, state the color of ink, not generic BLUE, etc. Certain ink colors and multiple inks require more time in production.

ENVELOPE AND RESPONSE CARD PAPER COLORS

Color may be varied from sample at customer discretion. There is no additional charge for color change. However, there are a few premium color envelopes (Black, Brick, Caramel, Chocolate, Fuchsia, Jellybean Green, Putty) that do require an extra fee. Select from envelope colors sampled in decks. Please specify exact color for each item. Be specific, state the color of the envelope, not “generic” WHITE, etc.

PROOFS - AVAILABLE ONLY ON REQUEST

Proof charge (see price list) includes all parts of the initial order. There is a charge for copy or type change made after the proof has been provided.

Proofs on guaranteed rush orders are returned the same day when the order is received in our office by 3 p.m. Dallas time. Orders will ship according to the level of rush (1- or 2-Day) if proof approval is received by 9 a.m. Dallas time the day of scheduled shipment.

Glad Tidings cannot be responsible for any errors not corrected by you on proofs.

DISPLAY SAMPLES

Available on request. Include invitation numbers if specific designs are needed.

ORDERING

Please use Glad Tidings order forms to expedite service. These order forms are a part of a production system designed to give you fast response. If not using Glad Tidings order forms, Dealer must be responsible for providing all information asked for on the Glad Tidings form. When information is missing or difficult to decipher, it slows down the production process.

TELEPHONE ORDERS NOT ACCEPTED

Dictated copy by telephone is dangerous. It is recommended that orders be faxed or e-mailed (call and leave message if e-mailed) to save time and insure accuracy. (See Fax instructions below.)

CANCELLATIONS

An order can be cancelled after receipt as long as that order has not been printed. See price list for cancellation charges.

SHIPPING

Unless otherwise specified, all orders will ship UPS Ground Service. We will ship direct to your customer when advised to do so. See price list for drop ship charges.

ERRORS

If an error should occur, contact Glad Tidings immediately. We stand behind our product and will correct errors. However, we can only be responsible for the cost of those errors incurred in our plant by our employees. Orders must be checked for text and quantity accuracy by Dealer upon receipt before delivery to the customer. In case of discrepancy, Glad Tidings must be notified immediately, not after customer has the order.

Dealer is responsible for reprinting costs due to ordering inaccuracies or incomplete information.

FAX

Faxed orders are expedient; however, there are some limitations. To avoid errors, please follow these directions:

   • Avoid writing in extreme left, right, top or bottom margins.

   • Avoid writing or typing across rules (lines) on order forms. This distorts characters -- sometimes makes a “c” look like an “e”, etc.

   • Make large, clear letters -- small letters tend to close up and distort.

   • If using a typewriter, be sure the type is dark and clean. Small, light type is very difficult to read and sometimes distorts.

   • Use dark black ink - no blue ink, no pencil.

   • Glad Tidings cannot call to confirm receipt of faxed orders. If you are concerned, you must call to verify receipt. Glad Tidings will call only if there are questions or obvious problems about the order.